If you are ordering online you are entitled to a 7 day cooling off period during which you can claim a refund. If you have already attended your course during this period, this will not apply. If you are cancelling a booking within 24 hours of ordering (whilst not immediately prior to your course), a full refund will be issued.
If your payment was made using a credit card, any refunds will be credited to the same credit card account as per this refund policy.
Please be aware that due to the policies of different card providers, refunds can take up to 30 days to appear on some cards.
As a matter of course, Kitevibe will send you a transaction number to show you when we initiated your refund.
Should you wish to cancel your booking please notify us of your intention as soon as possible by emailing: . or phoning us on: 07866 430979. Failure to attend without reasonable prior notification (i.e. 24hrs) is not refundable.
Please be aware that kite flying is sensitive to weather conditions. Whilst we have a range of kites to suit different wind conditions, should we judge that there is not enough or too much wind, or the weather is otherwise unsuitable (rain, storm forecasts etc.), we will cancel the course.
Should kitevibe need to cancel a course (for any reason) we will contact you (beforehand where possible) to arrange an alternative date or offer you a full refund.
Please note that refunds are based on the currency of the original payment. Any loss in conversion rate fees is due to normal market fluctuation and Kitevibe cannot reimburse you for any loss due to conversion rate differences.